Loss of service on three uk
  • 125f8125f8 February 2011
    Hi Mark / Geoff

    Since yesterday I have not been able to post or view posts when using mobile network, it works on wifi and all other apps on mobile network work.

    Between 1420-1445 I posted an amazing location which was lost and it seams to be from then onwards. I have just done another at 1214 roughly named test on three uk, this has not appeared either.

    I have a couple of ideas,
    1. Conflicting from official and beta?
    2. Possibility of trying to post from 2g/wap signal

    But I am currently in full signal 3G so slightly confused?????
  • MarkMark February 2011
    This is a very strange one. Not able to replicate the bug here. To test Three, I loaded the app on my iPad which is on that network and had no issues at all. Faster than 02 by a margin here.

    We're looking into this in the logs and will let you know what we find.

    The app won't upload checkins when you don't have 3G or Wifi. It will slow of course, but viewing and checking in should work fine. It's only the upload that we Queue till your reception improves.

    As advised on Twitter, you should delete the beta version of the app and Only use the Live version, from iTunes.
  • 125f8125f8 February 2011
    Thanks, removed all and reinstalled official yesterday.

  • 125f8125f8 February 2011
    Going to sync phone shortly? May sort it
  • MarkMark February 2011
    Not sure but it's worth a try - as is ensuring you've closed as many background tasks as possible by double clicking your home button. Could be a Ram issue, remind me what iPhone you have? - especially as there was audio - if you had loads of apps open. Apple's memory control can only do so much sometimes and our app needs ram to store your checkin to the queue. We've optimised our code - but there's no guaranteeing all the other apps you're running are as tested.

    Geoff is looking into this and will revert once he has an answer for you.
  • 125f8125f8 February 2011
    Hi Mark,

    I dont want to pester you, appologies for tweet earlier, cause I work 4 on 4 off I loose track of days. only when you said I realised it was sunday.

    I am on iphone 3gs, and when I have a post queued, I leave it running so it has priority

    hope that helps
  • GeoffGeoff February 2011
    Hi,
    This is very strange. Can you access http://app.lovefre.sh from iphone mobile safari on ThreeUK?
    Is there anyone else on three UK using the app?
    Cheers,
    Geoff
  • MarkMark February 2011
    I use the app on Three UK Geoff - they are the 3g provider for my iPad. App works fine for me on it - better than 02. Its all very odd. I've tried replicating the error by blocking signal, moving around locations, running every app available in the background. No joy.
  • 125f8125f8 February 2011
    Hey Guys, I can check in on web through phone on 3uk
    So does that mean it's not the network?
    Do you want me to post at a specific time so you can monitor ?
  • 125f8125f8 February 2011
    Another thought, could the files installed from the beta be having an effect?
  • 125f8125f8 February 2011
    Fixed, the adhoc profiles from the Beta were still on the phone
  • GeoffGeoff February 2011
    Great news. Thanks for letting us know how it was resolved. I was starting to pull my hair out over this one.

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